Order Rules

1. Mayapada POIN total Points displayed include all fees including applicable fees and taxes, but do not include all airport taxes or other fees that may have to be paid at certain airports.
2. You are asked to pay the full price before confirming your order.
3. There are no points or funds refunds for flights with the status of ‘absent’ or flights that have not been used.
4. For information on your frequent flyer membership miles, please contact the airline directly
5. For international flights, please ensure that you have a visa and passport with a minimum validity period of 6 months before the date of arrival in the country.
6. Infant rates apply to babies under 24 months for the entire route. This includes routes for connecting flights and return. If the baby on the way home is over 24 months old, you must make separate bookings using child rates.
7. Infants passengers must be accompanied by an adult who is at least 18 years old.
8. Mayapada and Giift are not responsible for changes in the schedule of the airlines after the ticket issuance, we will forward to you if the airline notifies the schedule changes in advance. You are advised to ensure a re-flight schedule 24 hours before your flight departure.
9. Mayapada and Giift have the right to change any costs from time to time without prior notice.

Check-in:

1. You are responsible for the travel documents you have, such as tickets, passports, visas, etc. for entry, exit, and transit or other requirements in the destination country. You may not be permitted to enter a country if you do not have valid travel documents. Mayapada is not responsible for any consequences if you do not have valid travel documents
2. Check-in is done at least 3 hours before departure for all international flights and 2 hours in advance for domestic flights
3. The baby must have a valid proof of age by showing supporting documents confirming that the baby is less than 24 months old.

Changes and Cancellations

1. There is no change and cancellation policy. If a customer wants to make changes or cancellation of tickets that have been ordered, please contact the airline directly.

Booking Policy

1. By making a hotel/inn reservation at BJBPoin, you are deemed to have understood, accepted and agreed to the policy on the amendment and cancellation provisions, as well as all additional terms and conditions imposed by the hotel/inn manager. Please note that certain rates or offers do not qualify for changes or cancellations. You are responsible for checking and understanding the changes and cancellation policies and conditions.
2. Standard check-in time is after 14.00 (local time) and check-out is 12.00 (local time). This can vary from season to season and/or city to city. Please check the respective hotel conditions.
3. Early check-in or late check-out facilities are entirely dependent on hotel room availability. BRPoin is not fully responsible for this.
4. Not all hotel/lodging offer options include breakfast, make sure you have confirmed the order details before redemption.

Changes and cancellations

1. For bookings made through BJBPoin, customers cannot cancel or change dates and there are no BJBPoin points refunded.

Booking Policy

1. After the customer redeems the rental car, a confirmation will be given within 1 x 24 hours. Questions regarding the confirmation can contact us at Mayapada Call - 14049
2. In case a car request is taken and returned at a different location, there may be additional fees plus applicable taxes. This will be notified at the time of booking by our team.

Changes and Cancellations

1. For bookings made through Mayapada POIN, customers cannot cancel or change dates and there are no Mayapada POIN points refunded.